6 Common Mistakes About Customer Incentives

Customer incentives are powerful tactics with planned purposes in numerous business fields. Incentive marketing is commonly defined as using motivational devices to promote sales, engagement, etc. You can use them to promote anything that fits your business objectives, which can happen in many formats. You will come across many informational pieces about incentives and what to do about them. But we also think it’s a question worth asking yourself when it comes to avoiding the generic and making a difference in your brand image: What should not be done about customer incentives? There is also a wide variety of industry-specific knowledge about customer incentives. We’ll take a look at it from the loyalty lens.

What do Customer Incentives Serve to in B2B Marketing?

If you are operating in B2B, you are dealing with a network of relationship systems. Multi channels mean more than one domain to deal with. This suggests marketing strategies should differ, too, by the multilayers of each channel. Therefore, this ecosystem’s “should-do” and “should-not-do”s will vary based on how you want your image to look. Here are some recommendations from Apex Loyalty’s experiences for customer incentives:

1. Unsuitable and unfriendly technology
2. Not setting scalable objectives
3. Lack of communication
4. Too much stability
5. Inadequate metrics
6. Neglecting segmentation

1. Unsuitable and Unfriendly Technology

Your channel members may be busy with typical workplace hassles on a given day. Therefore, you don’t want to make their life more complicated to shape a community together. A community should provide harmony and ease for each member. It should start from the very beginning, the enrollment process. Don’t burden your community with complicated multi-step processes just to join your program, let alone motivate them to stay involved.

With a suitable and user-friendly infrastructure for customer incentives, you eliminate these hassles and make room for yourself and your channel. As a result, with time and energy spared, it will be easier to focus on launching new ideas and increasing revenue. Apex Loyalty offers an easy-to-use panel in B2B engagement programs that your members can customize individually.

2. Not Setting Scalable Objectives

A channel loyalty program focusing on customer incentives has to meet certain measurable goals. Some examples are increasing sales and reaching particular segments or markets. Apex Loyalty mechanisms help you see where you stand and rate your performance in measurable units of B2B engagement metrics.

Once you can measure activities in your channel, you can open new spots to reallocate resources. Imagine the whole channel can do that. This whole new synergy may yield solid results based on measures. Apex Loyalty has worthy features that make it an effective channel loyalty platform. We make reward management and procurement effortless on a secure, scalable, and trustworthy infrastructure.

3. Lack of Communication

As a channel manager, you should prepare the steps to enable members to be heard. As much as you need to communicate your business goals, the interaction course should be vice versa. For this, you need real-time communication and data tools for an in-depth understanding of other parties.

Empowering your channel with Apex Loyalty communication tools allows you to develop an understanding of channel goals and expectations. This event and reciprocal relationship is the most important factors for a healthy, long-lasting partnership.

4. Too Much Stability

As much as consistency is important, you shouldn’t stay back from changing or spicing up your customer incentives occasionally. Your channel members wouldn’t mind surprises from time to time. Engagement is possible in many ways on the flexible infrastructure of Apex Loyalty. However, the rewards or the gains shouldn’t have to be concrete. Apex Loyalty success stories exhibit numerous possibilities. With each, you will see unique solutions based on precisely identifying customers – who they are, where they stand, and where they want to go. From financial goals to social objectives, Apex Loyalty is a full-package solution for creativity and variety.

5. Inadequate Metrics

Another function of a customer incentive automation and loyalty program is rendering business goals legible. Think of it as a device to decipher subtle objectives into scalable information. Metrics are your agents for that. But what happens if you choose or establish the metrics that are not the best fit for what you need? Simple, you waste your time. As your loyalty provider, Apex Loyalty is there to help you identify goals through smart metrics and have the compatible layout ready so your program can thrive.

6. Neglecting Segmentation

Different customers approach you with different things in mind. Reading those and responding accordingly is the trick. Apex Loyalty’s active engagement rate will demonstrate that you have successfully reached your target segments through customer incentives. If it’s low, don’t worry; other metrics step in to find where your efforts get lost.

You can read our previous post on https://www.apexloyalty.com/real-time-interaction-management-for-business/